Fri. Mar 29th, 2024
Paytm Mall

In order to maintain the quality of its brand-new platform, Paytm Mall is reconstructing the onboarding process for sellers and has removed almost 85,000 of them as they are failing to meet the standards. The company has mandated to furnish brand authorization letters for sellers.

The company in a statement said, “The sellers will undergo strict quality and service audits that will include their registration number, location of the commercial establishment, shop photos and goods and services tax identification number, among other things, to list products on the platform. This criterion blocks fraudulent merchants from signing up and creating a bad customer experience on the platform”.

Additionally, the Paytm Mall will enable brands and shopkeepers to set the return, exchange, and refund policies for their products being sold on the platform. The platform will offer complete logistic support to brands and shops through its network of logistics partners.

Amit Sinha, chief operating officer, Paytm Mall said, “We will work closely with existing sellers and continue onboarding further. This will help us offer a superior consumer experience”.

Apart, the company will continue to partner with reputed shopkeepers and brands that will bring their catalogs online and enable smoother discovery and buying experience.

It is planning to hire 2,000 people across various verticals, including back-end tech, business development, and marketing. The company recently borrowed almost 800 employees from its parent firm in order to expand its operations. Besides, it is also scaling up its partner network by adding 3,000 Paytm agents to implant them in Tier-II and Tier-III cities for digitizing catalogs of neighborhood shopkeepers and trusted brands.

By Bharat